Refund policy
RETURN POLICY
All sales are final. No refunds, returns or cancellations accepted.
However, we require that customers notify Tom Sachs Studio at store@tomsachs.org with any problems with merchandise within 48 hours of receipt.
Exchanges may be granted on a case by case basis, cost of exchange shipping is at the expense of the customer. Items must be in their original packaging, in as-new condition with both the packing slip and the printed receipts. Exchanges are not available for any product after 30 days.
Orders including shoes are shipped with signature requirement. If you are unable to sign for your package, your order will be returned to us.
In the case that your order is returned to us, please notify us via email at store@tomsachs.org. Please be advised that cost of reshipment shipping is at the expense of the customer. Exceptions may be granted on a case by case basis.